Refund Policy

1. 30-day guarantee

DIGITALPRO offers a commercial 30-calendar-day money-back guarantee for digital products sold through this website. The period begins on the purchase-confirmation date.

This policy supplements rights provided by applicable law and does not limit mandatory consumer protections.

2. How to request a refund

Email your request to support@digitalprocessadora.site within 30 calendar days. Please include:

• the purchaser’s name;
• the email address used for the purchase;
• the product name;
• the purchase date or order number, when available;
• the reason for the request, optionally, so we may improve our services.

3. Review and processing

After confirming the purchase and that the request was submitted within the applicable period, the refund will be requested to the original payment method whenever technically possible. We may request additional information only when necessary to locate the transaction, verify the requester, or protect the transaction against fraud.

4. When the credit will appear

After the refund is approved, the time required for the credit to appear on a statement or account depends on the bank, card network, payment method, and billing cycle. These time frames are controlled by the relevant financial institutions.

5. Termination of access

Once a refund is confirmed, the customer’s license ends and product access may be disabled. The customer must stop using the product and delete downloaded copies when applicable.

6. Duplicate or unrecognized charges

If you see a duplicate charge or have a question about a transaction identified as DIGITALPRO, contact us promptly at support@digitalprocessadora.site. We will review the matter before a bank dispute becomes necessary.

7. Contact

Questions about this policy may be sent to support@digitalprocessadora.site.