Frequently asked questions
Clear answers about products, payment, access, billing, support, and refunds.
What does DIGITALPRO sell?
Educational digital products, including online courses, video lessons, e-books, guides, PDFs, exercises, and informational or educational digital tools.
Are the products physical?
No. All products are digital. There is no physical shipment, postal delivery, or shipping charge.
How will I receive access?
After payment approval, access instructions are sent to the email address provided during checkout. Access is delivered through an external online members area.
How long does delivery take?
Access is released immediately after payment approval, and the email usually arrives within a few minutes. Please also check spam, promotions, and junk folders.
How long will I have access?
The standard access period is 12 months from purchase confirmation, unless the applicable product page states a longer or more favorable period.
Is there a monthly fee or automatic renewal?
No. Products currently sold are charged as one-time payments, without subscriptions or automatic renewal.
What is the refund period?
You may request a refund within 30 calendar days after purchase by emailing support@digitalprocessadora.site. Please review the Refund Policy for the complete procedure.
How will the charge appear on my statement?
The charge may appear as DIGITALPRO or as a compatible abbreviated variation, depending on your bank and card network.
Which currencies are accepted?
The applicable currency is clearly displayed before purchase. Depending on the product, customer location, and payment provider, payments may be offered in U.S. dollars or other supported currencies.
Can my card issuer convert the currency?
Yes. If the purchase currency differs from your card’s billing currency, the issuing bank may apply currency conversion, taxes, or its own fees. DIGITALPRO does not control those amounts.
I did not receive access. What should I do?
Confirm that payment was approved and check all email folders. If the issue continues, email support@digitalprocessadora.site and provide the email address used for the purchase.
Does the company process payments for third parties?
No. On this website, the company develops and directly sells its own digital products. We do not offer digital wallets, money transfers, or payment processing services for third parties.